Service Governance

Options has an established Service Governance Framework, which aims to:

  • Ensure Regulatory Standards are met and if possible exceeded.
  • Identify, investigate and take action when standards are not met.
  • Strive for, plan and drive forward continuous quality improvement and outcomes.
  • Identify, share and ensure delivery of best practice.
  • Identify and manage risks to quality of provision.

Our service governance team, comprising of Board Directors, Responsible Individuals and Senior Managers across the organisation, meet once a month to analyse the quality assurance data provided by each of our service divisions and ensures commensurate actions are taken.  This includes practice initiatives, risks and issues across a range of areas; HR, Training, Health and Safety, Risk Management, Clinical Practice, Education, Research and Audit, Regulation and Inspection and the legal framework within which we work.

In addition our Head Teachers are supported by our Schools Improvement Partner who attends the Head Teachers Forum and joins the Service Governance Group on a regular basis.

Alongside these internal governance measures, the Board of Directors has an Executive Chairman and a Non-Executive Director, both of whom has extensive experience and contact in the sector; which enables them to observe Options’ performance against sector best practice and trends.

Options is accredited with ISO a nationally recognised standard for our quality assurance measures.

Clinical Effectiveness

Guided by research, NICE guidelines and practice evidence, the clinical team continuously support their clinical work with routine assessments of progress. Assessments include compiling thorough outcome measure reports on a regular basis. Further to this, individual and group interventions are also checked for clinical effectiveness through the use of standardised measures, personal narratives, formal and informal feedback. This information guides subsequent interventions and clinical practice. On a systemic level the teams also undergo service-specific assessments, research and audits to ensure the effective provision of clinical services throughout the company.

Group forums are held regularly, chaired by the head of governance and clinical service, bringing the entire Options clinical team together to share learnings and support CPD.

Research and Development

Options is proud to work with the joint Staffordshire and Keele Universities in providing placements for Doctoral students studying Clinical Psychology. This programme is led by the BESD clinical team who welcomed the first student in 2011. Ongoing work is being carried out across Options with other local Universities, including Worcestershire and Coventry and offering placement for various SALT students in completing their required in placement experience.